A newer friend facility that has been maintained by the plant ops and EVS teams. The key / differentiating factor that is parlayed into a strategic and competitive advantage among similarly priced hotels is the leadership teams dedicated focus upon sustaining excellent customer service. The onboarding and training programs must be exceptional, but credit is due to the mgmt. & Leadership teams who walk their talk and reinforce this value.
David
2025年3月
We were on our way out of the country, so it was just a quick overnight stay so we were near airport. Shuttle service was running a little late, but we made it to the airport in plenty of time. about a 10 min ride. Room was clean and nice. Bathroom good size and coffee available to make in room. We were hungry after arriving in evening, bartender took our order and made us hot food. we enjoyed it. We would stay here again.
Mattyshia
2024年9月
The breakfast was very good. The attentiveness of the staff was very good. I would like it if the pool was bigger and if there was a bench to sit on out front while waiting for the hotel shuttle. The rooms were great! I liked the window shade that let light through. The glass shower walls were very romantic and fun. The other guests were nice to be around.
Paul
2024年6月
They Red headed lady was very rude and pushy. Not only to us but even our daughter-in-law in another spot. We let that go and just thought she was maybe very busy or overworked. Then later, when I mentioned to her there was no oatmeal left she made up an excuse why and why she didn't want to bother to replenish it. Very unprofessional for such a nice property. Maybe she should work at a lower end establishment! We Love Fairfield Inn's and always appreciate the efforts they make for cleanliness, comfort and great service!
Rich
2024年4月
Cleanliness & friendly staff
Harriet
2024年6月
Rooms are good, clean and comfy. Is very close to shops.
Ana
2024年1月
I am very picky about my room. This room was the cleanest and nicest room I've ever stayed in! Thank you so much, I was exhausted and slept so good! Wish we would not have had to leave before breakfast.
Thomas
2025年3月
We found the rooms to be clean and comfortable. Staff were friendly. I used the gym which had the necessary equipment. The family also enjoyed a visit to the pool. The shuttle service from/to O’Hare worked well.
Christian
2024年8月
The room and entire hotel was extremely clean. The towels and beds were soft. The staff were so nice and helpful. Location was great if traveling to/from ORD. A lot of food and shopping options in the area as well.
Sarah
2023年11月
Excellent execution of duties by each and every staff/team member we encountered. Extremely helpful and always eager to offer additonal assistance and/or information...if needed. Professional demeanor, yet friendly and welcoming.
David
2024年10月